Guzman y Gomez Delivery Policy
Terms of service for website visitors
These Terms of Service govern your access to and use of guzmangomezz.com, operated by Guzman y Gomez Delivery in Sydney, Australia. By accessing our site, submitting catering inquiries, or placing delivery orders, you agree to comply with these terms. Please read them carefully before using our digital services.
Statutory Ownership & Rights
Permitted website usage and intellectual property
All content on this website — including food descriptions, culinary copy, brand text, graphic layouts, and logos — is the property of Guzman y Gomez or its content licensors and is protected by Australian copyright and trademark legislation. You are granted a limited, non-exclusive license to view website content for personal, non-commercial ordering and informational purposes. You may not reproduce, scrape, republish, or distribute our content without prior written consent.
Specific Restrictions on Digital Use
- Automated scraping, crawling, or systematic retrieval of menu pricing, item availability, or nutritional data is strictly forbidden.
- Hyperlinking to internal ordering endpoints via third-party framing apparatus without prior commercial licensing from store management is prohibited.
- The visual identity of Guzman y Gomez (GYG) may not be mirrored, reverse engineered, or appropriated for competitive culinary ventures in NSW or nationwide.
Commercial Conditions
Menu pricing and product availability
We make every effort to display accurate descriptions, ingredient details, and prices for all dishes. However, operational kitchen variations and produce arrivals require strict operational limits.
01 • Dynamic Inventory
Market Availability
Prices and menu items are subject to change without prior notice based on seasonal market availability, fresh vegetable imports, and regional poultry yields across Australia.
Subject to Market Shift02 • Currency & Taxation
AUD & Inclusive GST
All prices displayed on our website are denominated strictly in Australian Dollars (AUD) and are inclusive of the mandatory 10% Goods and Services Tax (GST) under Australian Tax Office rulings.
All Prices AUD Incl. GST03 • Kitchen Adjustments
Substitutions & Errors
We reserve the right to correct typographical pricing errors or adjust delivery zone boundaries. In the event an ordered menu item becomes unavailable in our kitchen, our staff will contact you to arrange a suitable substitution.
Immediate Contact ProtocolCourier Logistics & Transport
Delivery conditions and customer responsibilities
When placing an order for Sydney delivery, you are responsible for supplying accurate delivery details. Precise communication ensures our food arrives hot, crisp, and within safe temperature holding parameters.
Food Safety Note
Food should be consumed promptly upon delivery or stored refrigerated in accordance with Australian food hygiene recommendations.
Address Precision & Access Notes
You must provide a valid street address, contact phone number, and any necessary security gate or office tower access instructions. If delivering to high-rise CBD corporate towers along George Street, Pitt Street, or Castlereagh Street, specify dock level or concierge policies.
Recipient Handover Requirement
The recipient must be present at the designated address during the estimated delivery window to receive the order. Our drivers will ping your supplied mobile contact upon physical arrival at your entrance.
Unattended Delivery Protocol
If our driver cannot gain entry or reach you by phone within ten minutes of arrival, the order may be returned to the store or left in a safe location at the customer's risk. Due to health regulations, discarded or contaminated non-received deliveries cannot be refunded.
Institutional & Large Format
Catering orders, cancellations, and payment terms
Corporate Account Invoices
Invoices issued for corporate catering accounts must be settled according to the agreed payment terms (typically 7 or 14 days post-event).
Standard 24h Notice
Cancellations for large catering events must be received at least 24 hours prior to the scheduled delivery dispatch time without penalty.
Short Notice Fee
Cancellations made less than 12 hours before dispatch may incur a cancellation fee covering prepared fresh ingredients already marinading.
Counter Pick-Up Settle
Direct card payments for collection orders must be completed in person at Shop 12, 450 George Street prior to culinary handover.
Allergen notice and health disclaimers
While our kitchen team adheres strictly to rigorous hygiene and clean food practices, our kitchen prepares dishes containing wheat, dairy, and eggs. We cannot guarantee that cross-contact will never occur in our open preparation line. Customers with severe anaphylactic allergies must evaluate their personal dietary risk and inform our team before ordering.
Gluten-friendly items are assembled in shared atmosphere; traces may occur via corn chip and tortilla warmers.
Jack cheese, crema, and queso fresco reside on adjacent prep rails. Inquire for isolated assembly.
Customers must inform telephone dispatchers at +61 2 9233 4455 prior to checkout for severe profiles.
Jurisdiction & Australian Consumer Law
Limitation of liability and governing law
Sydney District Court • New South Wales Supreme Court
To the maximum extent permitted by the Australian Consumer Law, Guzman y Gomez Delivery will not be liable for any indirect, incidental, or consequential damages arising from the use of this website, delivery delays caused by traffic or adverse weather, or technical interruptions.
Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Competition and Consumer Act 2010 (Cth) or other applicable legislation which cannot be lawfully excluded. Where liability cannot be fully waived, our liability is strictly limited to the resupply of the affected food items or a refund of the transaction amount paid.
State of New South Wales Venue
These Terms of Service are governed by and construed in accordance with the laws of New South Wales, Australia. Any legal disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
Clear Clarifications
Frequently Asked Terms & Policies
Key operational questions regarding your rights when ordering Guzman y Gomez delivery through guzmangomezz.com.
Ask Store Management
Can I modify my delivery order after clicking submit?
Due to rapid plancha assembly speeds at our George Street kitchen, orders pass directly to grill lines within minutes. Minor alterations can only be accommodated if phoned through to +61 2 9233 4455 immediately before courier pick-up occurs.
What occurs if weather or Sydney traffic delays my delivery?
Under the Australian Consumer Law limitations outlined above, temporary traffic stoppages on George Street or severe storms do not automatically constitute a contractual breach. However, our dispatch will provide real-time updates and ensure insulated thermo-carriers protect heat.
How are corporate catering deposits protected?
Corporate catering bookings cancelled 24 hours prior receive full credit refund. Funds are returned via the original invoicing channel or applied as forward catering credits across future Sydney board meetings.
Operations Handoff
Ready to review dishes or speak with our team?
Browse our active culinary roster, learn more about our Sydney dispatch hub, or contact our store managers directly at 450 George Street.